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The first step in process mapping is to identify which processes are business critical, that create value for the target groups. These are divided into main processes, management processes and support processes.
In the second step, the mapping will focus on the key ratios that will be used to measure how the development is determined.
Next, the process is planned in a comprehensive manner in order to be further fleshed out. The mapping should end up in a place where existing processes are described and a desired situation where the changes are apparent.
